Terms of Use

These terms are an agreement between you and LiftQuotes (“LiftQuotes”, “we”, “us”). They apply when you use liftquotes.com.au, request quotes, or use the LiftQuotes company portal (together, the “Service”). Our Privacy Policy forms part of these terms.

By using the Service you agree to these terms. If you use it on behalf of a business, you confirm you are authorised to accept these terms for that business, and “you” includes the business. If you don’t agree, please don’t use the Service.

LiftQuotes is a free, independent comparison and quote request service for lifts in Australia. We publish guides and cost information, list lift companies in a directory, and pass quote requests from buyers to lift companies so they can quote.

• We are not a lift company. We don’t design, supply, install, maintain, repair, inspect or certify lifts, and we don’t give engineering, building, legal, financial or NDIS advice.
• We are not a party to your contract. Any quote is an offer from the lift company, not from LiftQuotes. Any agreement you make is between you and that company. The company is solely responsible for its quote, products, workmanship, safety, compliance, warranties and after-sales service.
• We don’t guarantee outcomes. We don’t guarantee that you will receive any or a particular number of quotes, how quickly companies respond, or any price.

LiftQuotes is free for buyers and for lift companies. We don’t charge fees, take commissions or receive referral payments from lift companies for sending them quote requests. If we ever introduce fees for companies, we will tell them in advance, and no fee will apply unless they agree to it.

We are not owned by, or affiliated with, any lift installer or manufacturer. Companies shown on a page are chosen by relevance to that page, such as location, services and public ratings, and their order is not a ranking or an endorsement.

A company marked Specialist on a page has been chosen by LiftQuotes to be highlighted there, and must service that page’s area and type of lift. Badges such as “Claimed”, “Verified” or “Verified Partner” reflect an administrative check only. For example, the company has claimed its listing, we have checked its business details, or it links to LiftQuotes from its own website. They are not an assessment of the company’s quality, licences or work.

Our guides, cost ranges, comparisons and infographics are general information only. Cost ranges are indicative and dated: real prices depend on your property, products and supplier. Regulations, standards and funding rules change.

We take care to keep our information accurate and current, but you should not rely on it as advice for your situation. Before deciding, get written quotes, and check requirements with suitably qualified and licensed professionals and the relevant authorities.

Directory listings are compiled from information companies give us and from public sources, such as business registers, company websites and Google. Ratings and review counts come from those sources, are shown as at the time we collected them, and may be out of date.

Company names, logos and trade marks belong to their owners. We use them only to identify the company. A listing does not mean the company is affiliated with us, endorses us, or has agreed to take part in the Service. Quote requests only go to companies we invite to quote.

A company can claim its listing to correct it, or ask us to correct or remove it by emailing hello@liftquotes.com.au. We act on these requests promptly.

When you request quotes:

• the information you give must be true, and yours to give, including information about anyone else and any plans or photos you upload;
• you authorise us to share your request with lift companies as described in our Privacy Policy, and, if you leave the box ticked, for them to contact you about it;
• you are under no obligation to accept any quote or deal with any company;
• before you engage a company, you are responsible for checking its licences, insurance, experience and references. You should get a written contract, and make sure you understand any cooling-off rights, warranties, maintenance obligations and payment terms.

You can ask us to withdraw your request, or stop companies contacting you, at any time from your dashboard or by emailing us. Companies that have already received your details may need to be told directly.

If you use LiftQuotes as a lift company, you must:

• keep your profile accurate, including service areas, services and contact details;
• hold every licence, registration and insurance the law requires for the work you quote on, and comply with applicable laws, standards and codes;
• only quote genuinely. Your quotes, pricing and claims must be accurate and not misleading, and you must comply with the Australian Consumer Law;
• use buyers’ information only to quote on and respond to that buyer’s request. You must handle it in line with the Privacy Act 1988 (Cth), and must not add buyers to marketing lists, share their information or contact them in breach of the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth);
• not contact a buyer who has kept their contact details back, except through LiftQuotes, until they share their details with you;
• keep your sign-in secure, and be responsible for everyone you add to your team, including the leads you assign them, and remove people who should no longer have access.

We may decline, suspend or remove a listing or account that breaches these terms, attracts genuine complaints, or contains information we reasonably believe is inaccurate. Where practicable, we will tell you why first and give you a chance to respond.

You must not:

• submit a false, fictitious or test quote request, or a request in someone else’s name, or use a quote request to send messages or make complaints rather than to obtain quotes;
• impersonate any person or company, or misrepresent your connection with one;
• scrape, copy, harvest or download content or data from the Service by automated means, or use it to build a competing directory or dataset;
• interfere with the Service or its security, or try to access accounts or data that are not yours;
• upload anything unlawful, harmful, defamatory, or that infringes anyone’s rights;
• use the Service to harass, threaten or spam anyone.

We may remove content, cancel requests, and suspend or end access for anyone who breaches this clause.

You keep ownership of the information, plans, photos and messages you provide. You give us a non-exclusive, royalty-free licence to store, use, copy and share them as needed to provide the Service and as described in our Privacy Policy, including showing them to the companies you request quotes from. You confirm you have the right to give us that licence. We may remove content that breaches these terms.

The Service and its content are owned by or licensed to us, including our guides, cost data, infographics, design and software. You may view and share links to our pages for your own personal or business use. You must not otherwise copy, republish or commercially exploit our content without our written permission.

The Service links to, and relies on, third-party websites and services, including lift companies’ own websites. We don’t control them, and we are not responsible for their content, products, services or privacy practices.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where our liability for breaching a consumer guarantee can lawfully be limited, it is limited to supplying the services again, or paying the cost of having them supplied again. Your rights in relation to lift products and work lie against the company that supplies them.

To the maximum extent permitted by law, and subject to section 12:

• the Service is provided free of charge, “as is” and “as available”. We don’t promise it will be uninterrupted, error-free or always accurate;
• we are not liable for the acts, omissions, quotes, products, services, advice, workmanship or conduct of any lift company or other user, or for any dealings between you and them;
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, opportunity or data;
• our total liability to you for all claims connected with the Service is limited to AU$100.

These limits don’t apply to liability that cannot lawfully be limited, or to loss caused by our fraud, wilful misconduct, or breach of the Privacy Act.

If you use the Service as a lift company, you indemnify us against loss, liability and reasonable costs (including legal costs) arising from: your quotes, products or services; your breach of these terms; your breach of any law, including privacy, spam and consumer laws; or any claim by a buyer connected with your dealings with them. This does not apply to the extent the loss is caused by our own breach or negligence.

You can stop using the Service at any time. Companies can close their account by emailing us. We may suspend or end access to the Service, or change or discontinue any part of it, for a breach of these terms, to protect users or the Service, or for legal reasons. Sections 9 to 14 and 17 continue after your use ends.

We may update these terms from time to time by publishing a new version here with its effective date. If a change is material, we will give companies with an account at least 14 days’ notice by email. Continuing to use the Service after a change takes effect means you accept it.

• These terms are governed by the laws of New South Wales, Australia, and you submit to the courts of New South Wales and the Commonwealth.
• If any part of these terms is invalid or unenforceable, it is read down or severed, and the rest continues to apply.
• If we don’t enforce a right straight away, that isn’t a waiver of it.
• These terms and our Privacy Policy are the entire agreement between us about the Service.
• Notices to us should be sent to hello@liftquotes.com.au. We may send notices to the email address you have given us.